TwoFish has partnered with Pat Davis Properties to offer tech-supported commercial leases in Amarillo and beyond. Renters can enlist our award-winning team to manage all your technology services as an add-on to your lease agreement. Additionally, we’ll roll the cost of any new setup or wiring into your lease agreement, meaning you don’t have to pay it all up front.
Remote Monitoring & Management
Service and Deliverables to Keep Systems Running
The Workstation Managed IT Services program provides the critical tasks to keep your system up and running. Tasks conducted by our Managed Services technician to enable workstation managed IT services include:
- Site Assessment
Review system infrastructure and network security - Network Consistency
Bring infrastructure and systems to a known state; install applications, patches, or updates required - Site Database
Inventory database containing your system hardware and software - Review Managed Service Activities
Discretionary on-site time, and logged help requests through the helpdesk
On-Going Managed Services
Once you are up and running, there are a whole host of services we provide that are done on an on-going basis. Some of them you may never hear about, but you can rest assured that we are keeping an eye on it all.
- User Account Management
- Security Patch Management
- Software License Reviews
- Client Network Configuration Management
- 24×7 Workstation Hardware and Security Monitoring
- Disk Space, Partition and Usage Management
- Software Deployment
- Hardware and Software Updates
- Monitored Professional Help Desk
- End User Remote Control
- Management Reporting
- System Inventory Reporting
- Anti-virus licensing, installation, and management
- Optional On-Site Personnel
- Third-party software support coordination
Off-Site Image Backups
Our off-site backups are HIPAA, GDPR, PCI DSS, CIS, NIST, & SOX compliant. We provide this service as part of any standard managed services agreement, but we can also back up your servers.*
- Full- snapshot image of your computer, bootable in the cloud
- File and folder level recovery
- Encryption both in-transit and at-rest
- 1 year data retention
- Unlimited data
*Server backup are $50 per 500GB plus a $25 per-server license fee each month.
Help Desk & Remote Support
This service is provided to give you a convenient and simple way to communicate incidents, problems, tasks, and questions to us for prompt response and resolution.
Features
- Simple ticket submission using the web-portal or a simple email
- Direct communication with the technician who will be assisting you
- Remote assistance
- Automated response upon our reception
- Human response within 8 business hours. (2 hours for *urgent)
Benefits
- Quick efficient communication
- Cost effective. Communicate for free
- Time effective: tell us the problem so we can be best prepared before helping
- Prioritization of *urgent tickets
- Remote support is included in your contract with us.
- No charge until we come on-site
*Urgent tickets are only for issues which stop or heavily impede the functionality of your business. This includes but is not limited to network outages, server outages, equipment failure, and anything causing entire inability to operate.
Cost & Summary
You can choose from 2 plans depending on the level of support you anticipate, and the fee will simply be added on to the price of your lease. We can “roll in” any pre-move-in wiring or setup and network hardware if you’d like. We can also include the workstation hardware (computer, monitor, printers, network equipment, etc.) in the monthly cost for a truly all-inclusive lease on an as-needed basis.
Compare Plans |
PREMIUM Managed IT + Remote Support |
STANDARD Managed IT Plan |
|---|---|---|
| Monthly Price per Workstation | $100 | $65 |
| On-going Managed Services | Included with Plan | Included with Plan |
| Off-site Backups | Included with Plan | Included with Plan |
| Server backups | $50 per 500GB + $25/server/month | $50 per 500GB + $25/server/month |
| Help Desk Ticketing System | Included with Plan | Included with Plan |
| Remote Support | Included with Plan | $55/hour with ½ hr mininum |
| On-Site Support | $55/hour with ½ hr mininum | $55/hour with ½ hr mininum |
Both plans include all on-going managed services, off-site backups, and help desk for all on-network PC’s and Macs. Remote support is included with Premium Plan and $55/hour with Standard Plan. On-site support is $55/hour with ½ hour mininum for both plans.
Ready to get started?
If you’re already leasing a Pat Davis commercial property, just ask about a tech-supported lease with TwoFish. If you’re looking to rent a space, give Pat Davis Properties a call. If you have any more questions about managed IT services, get in touch with us here at TwoFish.
